Frequently asked questions

Orders & order follow up

• My order should have been delivered already but I did not receive anything. What can I do?

  You can use the following link to track your order: click.

  
  After the first unsuccessful attempt to deliver to your home address, the courier will take your package to the nearest pick-up point or he follows your delivery preferences. You will be informed via a note in your letterbox or an email.

  
  Has your parcel not yet arrived after several days? Don't hesitate to contact us.

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• When will I receive my order?

  Depending on the delivery option you have chosen, you can have your order delivered the next day if you order before 23.00.
  
  Are you ordering on a Saturday, your order will be delivered on Monday. Is the delivery next day not convenient for you? You can also chose the day most convenient for you when you are placing your order.

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• I have placed an order, but it is not visible on my account yet. Has the order been registered correctly?

  Sometimes the registration of your order on your account may take a little extra time. That means your order is not immediately visible on your account. We advise you to wait 24H before checking again.

  Should your order not be visible after 24 hours, do not hesitate to contact us so we can assist you.

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• How can I return items?

  Within 14 days upon reception of your products you can return any items you do not like.

   

  We suggest you get in touch with our customer service team. They'll be happy to give you a return barcode so you can send your parcel back for free via bpost.

   

  Items that have already been paid for will be refunded automatically within 14 days of receipt. Items will only be accepted if they are returned in good condition and accompanied by the invoice.

  
  For more information regarding our return policy, click here.

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• I have not received an order confirmation yet. Has the order been transferred correctly?

  Our apologies for the inconvenience.

  Sometimes, the order confirmation takes some time to be sent. We advise you to wait a few hours before checking your mailbox again.

  In case you still haven't received an order confirmation when you check again, do not hesitate to contact us so we can assist you.

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• What should I do if my package is damaged?

  If you have received a damaged package, it is best you contact our coffee specialists, who shall provide you with the best possible solution.

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• How much are the delivery fees?

  We only charge a part of the delivery costs when you order less than 50 capsules or when your total order is for less than €40,-. The delivery fees in these cases are €3,90.
  
  For an evening delivery we charge a small fee of €0.99. This allows us to consolidate the volume of deliveries and to reduce our carbon footprint. 

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Recycling

• I have read that Nespresso capsules will also be allowed in the blue bag from 1 January 2023. Is this correct?

  Yes, from 1 January 2023, all coffee capsules may be sorted for recycling in the New Blue Bag.

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• What do I have to gain by recycling my coffee capsules in the New Blue Bag?

  You may rest assured that your coffee capsules will be processed in an efficient recycling system when they are deposited in the New Blue Bag at home, at work, or anywhere else!

  Some benefits at a glance:

  - you contribute to preserving the environment

  - you do not have to change your habits: the blue bag is already ubiquitous at home

  - the coffee capsules are small, and therefore the number of blue bags you purchase will not increase. Moreover, a blue bag also costs less than a bag for residual waste.

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• What is the purpose of recycling in the New Blue Bag?

  The aim of this new partnership with Fost Plus is to make sorting easier for capsule coffee consumers who already use the blue bag on a daily basis. The measure therefore responds to a strong demand to contribute to environmental conservation without having to change habits to do so.

  Moreover, you contribute to the circular economy and reduce your ecological footprint at the same time.

  Capsules can be deposited in the New Blue Bag from 1 January 2023, at home, at work or any other place where coffee is consumed.

  This new partnership aims to enable NESPRESSO, NESTLÉ and JDE PEET'S to recycle almost all coffee capsules consumed in Belgium.

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• After January 1, 2023, can the collection service refuse my blue bag because it contains capsules?

  No.

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• Are all PMD bags sturdy enough for your capsules?

  The blue bags are a responsibility of each inter-communal organisation; they each work with their own supplier. As a result, the quality of the bags may vary.

  FostPlus has developed a set of specifications that are followed by most intercommunals, about the bag's sturdiness, the colour, what can be recycled...

  If you have questions about the quality of the blue bags used in your area, we advise you to contact your municipality.

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• Can plastic coffee capsules also go in the New Blue Bag?

  Yes, from 1 January 2023, all capsule types may be recycled via the blue bag.

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• Should I empty or clean my capsules before putting them in the blue bag?

  No, the capsule can be recycled with the coffee grounds inside and may also go directly into the blue bag.

  Of course, you can choose to empty the capsule beforehand if you want to use the coffee grounds as fertiliser on the compost heap.

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• Can I gain space in my blue bag by storing capsules in something else?

  No. If you store your capsules in something else, such as a plastic bottle or container, your coffee capsules cannot be recycled at the end of the journey because they will not end up on the correct sorting belt.

   

  You should therefore store your used capsules separately in your PMD bag.

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• Can or should my capsules go in your recycling bag, and then sorted as a whole in the blue bag from 1 January?

  No, your capsules should be collected separately in the PMD or blue bag.

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• What can I still use my recycling container for if the capsules are allowed in the blue bag from 1 January?

  In this sleekly designed container, you can still temporarily store your used capsules stylishly in your kitchen.

  This ensures you don't have to empty your machine's collection tray directly into your blue bag every time.

  Moreover, the capsules also already dry out a little while being stored in the container. This reduces moisture and odours in your PMD bag afterwards.

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• How can I recycle my machine/aeroccino?

  You can always bring your machine and aeroccino to your local container parc for recycling. When purchasing a new machine via Nespresso you can:

  • Return your used machine and aeroccino for recycling to one of our Boutiques or
  • Return your used machine for recycling by sending it back to us. If you want to use this option, please call Nespresso (0800 162 64) where an operator will explain the exact procedure.

  In both cases Nespresso will bring your machine to one of its recycling partners and make sure it is processed in the appropriate way. You will find more information on Nespresso’s environmental commitments and initiatives on www.nespresso.com/ecolaboration

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• How can I recycle my capsules?

  Thank you for wanting to recycle your used capsules! We offer various options to recycle your capsules:

  From January 1, 2023:

  Deposit your coffee capsules in the so-called blue bag.

  Until January 31, 2023:
  
  You can hand in your full Nespresso recycling bag at 1 of the hundreds of points of recycling, or in one of our Boutiques. Click here to find nearest in your area.

  Until March 27, 2023:
  
  Hand over a full Nespresso recycling bag to the bpost delivery person who is delivering your new order or any other order, even if it is from another supplier.

  You can also leave your full recycling bag at the safe place you set up via My Preferences of bpost, or well in sight near the letterbox or at another visible location outside your home. This place needs to be safe, dry, and easily accessible. Please note that a mailman who delivers regular letters will not collect recycling bags.

  bpost collection points will also welcome you until this date to drop off your capsules.
  
  In exceptional cases, we can arrange a collection through bpost. Contact our customer service for this option. We will then look for the most suitable moment and schedule the collection.
  
  Important information about the recycling bags: the bags may not leak and cannot exceed the maximum capacity of 200 capsules.
  
  Finally, we would like to ask you to use the full capacity of the recycling bag before you let us recycle the capsules. After all, this allows us to optimize the ecological effectiveness of our recycling system.

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Accounting

• I forgot to pay an invoice that has expired. What can I do?

  It can happen that you have forgotten to pay an invoice. You will receive a reminder letter to pay via email or in exceptional cases, via post. Based on the information in the reminder letter you can pay the open invoice.

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• I have an unexpired invoice that is still open. To which bank account can I transfer the open amount?

  An unexpired open invoice needs to be paid through the collection form you have received. You have received the collection form via email after your order, by post or at the delivery of your order.
  
  To guarantee a smooth transaction process, is important that you use the ‘gestructureerde mededeling’ when you transfer the amount that is due.
  
  If you are not in the possession of the collection form you can transfer the amount that is due, mentioning your customer number and your order number. You can find these details in your account in ‘My Orders’.
  
  The bank details of Nespresso Belgium are 210-0980615-94 (IBAN: BE87 2100 9806 1594; BIC: GEBABEBB).
  
  The bank details of Nespresso Luxemburg are IBAN : LU030030240725050000; BIC/SWIFT : BGLLLULL.

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• I cannot finalize my payment with creditcard. What can I do?

  Check if the first and last name of the cardholder have been introduced correctly and if all other info (expiry date, CVC code…) is correct.

  Other causes may be:

  • You have exceeded the maximum amount of your credit card
  • The expiry date of your credit card has been reached
  • Your balance is insufficient (in case of a prepaid card).

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• I have not received an invoice. What can I do?

  We are sorry that you did not receive your invoice. You will receive your invoice in your mailbox 24 hours after the physical dispatch of your order. We kindly ask you to check your mailbox and/or spambox.

  Did you also know that from 18 May 2022 you can consult your invoices in your online account? You can find your invoice in PDF format in your account under "My Orders" by clicking on the PDF icon to the right of the respective order:

  

  If you do not have the invoice, you can transfer us the amount that is due, mentioning your customer number and order number. You can find this information in your account under ‘My Orders’.

  The bank details of Nespresso Belgium are 210-0980615-94 (IBAN: BE87 2100 9806 1594; BIC: GEBABEBB).

  The bank details of Nespresso Luxemburg are IBAN : LU030030240725050000; BIC/SWIFT : BGLLLULL.

  Do you need an invoice for your personal administration? Contact us in that case and we will send you a copy.

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• Why can I not see my invoices on the Nespresso App?

  You can access your invoices on the "My Orders" section of your account on the Nespresso website, available both in desktop and mobile versions. We are considering to make it available also on the App in the future.

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• I don't want to receive my invoices in PDF. I want to get them on paper instead.

  As part of our initiatives to reduce our carbon footprint, but also due to an important request from our customers, we have decided to go completely digital for our invoicing services. Therefore, you will now receive your invoices in PDF format. We have also developed a tool that allows you to download your invoices directly from the "My orders" tab on your Internet account:

  

  However, if you absolutely want to receive your invoices in paper format, you can uncheck the "PDF Invoice" option from the "My Contact Preferences" tab on your account:

  

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• I see I can get my invoices in PDF, but I can't access the invoices older than 18th of May .

  Since PDF invoicing is a new feature on our website, you won't be able to access the invoices older than the 18th of May which is the date this new option was put in place.

  You can call our free number 0800 162 64  and request a duplicate of past invoices, our Coffee Specialists will be happy to assist you.

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• I did not receive the email with the PDF invoice, why?

  We invite you to check the "contact preferences" tab on your internet account. Make sure that the "PDF Invoice" option is ticked:

  

  If this functionality is active and you haven't received anything, please contact one of our coffee specialists on 0800 162 64 for further assistance.

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Product Information

• How many calories does a Nespresso capsule contain?

  The calorie content of a cup of black coffee is negligible.
  A Nespresso Espresso (40 ml) contains around 0.5–1 kcal and a Lungo (110 ml) around 1 kcal.

  Although ground coffee itself contains calories, these are hardly extracted into the final drink.

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• Do Nespresso capsules have an expiration date?

  Nespresso capsules are hermetically sealed to preserve the aroma as effectively as possible.

   

  The best-before date is stated on the packaging, but is usually 15 months.

   

  Even after this date, the coffee remains safe to drink, although the flavour may gradually diminish and we can no longer guarantee the quality you are used to from your Nespresso coffee.

   

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• How much caffeine is contained in each capsule?

  The caffeine content varies depending on the coffee, roast and bean type (Arabica/Robusta):

   

  -Espresso (40 ml): approx. 55–65 mg
  -Lungo (110 ml): approx. 70–90 mg
  -Decaffeinated: approx. 2–3 mg

   

  The strength of a coffee says nothing about its caffeine content. This is mainly determined by the coffee beans used and the extraction method.

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• What decaffeination process does Nespresso use?

  Nespresso uses a water-based decaffeination process:

   

  Green coffee beans are treated with hot water to dissolve the caffeine. The caffeine is then filtered out of the water using carbon. The beans then reabsorb their aromas and are dried.

   

  This process removes approximately 99.9% of the caffeine

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• Do the Nespresso capsules contain allergens?

  Nespresso coffee contains only coffee and no added allergens such as gluten, lactose or nuts.

   

  Flavour descriptions such as ‘cocoa’ or ‘milk’ refer to natural flavourings and not to added ingredients.

   

  For Variations, flavourings are used without added sugar.

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• Can the accessories go in the dishwasher or in the microwave?

  This varies depending on the product. Please refer to the instructions for use included in the packaging or the product page on our website for the correct care instructions.

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• What are the Limited Editions of Nespresso?

  Nespresso launches Limited Editions several times a year: unique coffees that are only available for a limited time.

   

  Sign up for our newsletter to stay up to date with new launches.

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• Is Nespresso coffee Halal or Kosher? Why is this not mentioned on the packaging?

  Nespresso coffee consists solely of coffee and meets dietary requirements generally considered to be halal and kosher.

   

  Official certification may vary by market and is only stated on packaging where required by law or for commercial reasons.

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• Does Nespresso offer tea or hot chocolate capsules?

  Nespresso offers a wide range of high-quality coffees, including varieties with natural flavours.

   

  Our range does not currently include tea or hot chocolate drinks.

   

  Discover the full range at:
  https://www.nespresso.com/be/nl/order/capsules/original

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• Is the aluminium in your capsules safe?

  The food-grade coating in Nespresso capsules is made of thermoplastic polymers, materials that comply with internationally recognised regulations for food-contact materials (such as in the EU and US, China and Switzerland).

  You can be confident that Nespresso capsules and all their components not only offer a perfect hermetic seal for optimal freshness, but are also completely safe.

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Online Support

• How can I create an online account?

  An online account is needed to place orders via www.nespresso.com. You can create an account in two ways:

  1. You have a Nespresso client number and you've ordered from Nespresso before.

  In this case, you can choose the option 'You are a Nespresso member without online account' at https://www.nespresso.com/be/en/secure/login. Complete your email address and choose a strong password.

  At the next step, "Existing member? Activate your online account", choose the option "Yes, I do have a Nespresso membership number". Complete your membership number and postal code before you click on "Continue".

  Complete your address details.

  You can now place your order.

  2. You do not have a Nespresso customer number and you've never ordered from us before.

  In this case, you can choose the option 'I am not a Nespresso member yet' at https://www.nespresso.com/be/en/secure/login. Complete your first and last name and your email address and choose a strong password.

  At the next step, "Existing member? Activate your online account", choose the option "No, I do not have a Nespresso membership number". Click on "Continue".

  Then complete your address details. You are now ready to place an order.

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• I am faced with an error code when I try to log in or when I try to pay. What can I do?

  An error message on our website can have several causes. Please check the following:

   

  🔐 Error when logging in

  
  - Make sure you are on the Belgian Nespresso website. You can check this via the flag at the bottom left. If it’s not the Belgian flag, click it to switch country.
  - Ensure you are on our consumer website, not the professional one (nespresso.com/pro/be).
  - Are you using the correct email address linked to your Nespresso account? Check carefully for any typos. 👉 Not sure? Verify which email address receives communications from us.
  - Double-check your password and make sure Caps Lock is not turned on.
  - Still not working? Try logging in using a different browser or device, or reset your password. If you haven’t logged in for over a year, a reset is often required.

   

  💳 Error during payment

  
  If you encounter a payment error, please verify:

  - Does the entered information match the selected payment method? (For example: for Bancontact, use the card number starting with 6 — not the Visa debit number, which often starts with 4.)
  - Is the card number correct?
  - Is the security code (CVC) correct?
  - Has the card expired?
  - Is there enough available balance on the card?

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• I can't log in. What can I do?

  -Having trouble logging in?

   

  First, make sure you are on the correct Nespresso website. Check the flag at the bottom-left corner of the page: is it the Belgian flag? If not, click on it to switch countries.

   

  Also ensure you are on the consumer website (nespresso.com/be), not the professional one (nespresso.com/pro/be). Your consumer account cannot be used to log in to the business website, and vice versa.

   

  -Are you using the correct email address?

   

  Make sure you log in with the email address linked to your Nespresso account. Not sure which email address you used? Check on which email address you receive our communications.

   

  -Is your password correct?

   

  If you recently changed your password, your browser may still store the old one. In that case, delete the saved passwords from your browser and try again.

  Still unable to log in? Then we recommend resetting your password.

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• How can I modify my personal details on my customer account?

  Log onto your customer account, click on your name and ‘My personal details’.
  
  On this page you can modify all your personal details.

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• I forgot my password. What should I do?

  If you have forgotten your password or would like to amend it, you should go to www.nespresso.com and click on the link “forgot your password?”

  This allows you to request a new password via email.

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• I forgot my email address. What can I do?

  In case you are not certain which email address is registered in our system, we advise you to verify on which email address you receive our emails.

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• I receive error message when I try to register my machine. What can I do?

  In a later stage you can add the serial number of your machine to your customer account through our customer service.
  
  Note: the serial number of your machine consists of 19 characters, a mix of letters and numbers that can be found back on the sticker on your machine. Kindly check if you have entered the correct characters.

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• What payment options are there on the website?

  You can choose from the following payment methods:

   

  - Credit card (Visa, MasterCard, American Express)
  - PayPal
  - Bancontact (by entering your card number or using your banking app – select “Bancontact via Payconiq”)
  - Google Pay
  - Apple Pay (when logged in from an Apple device)
  - Nespresso credits (if you have subscribed to a plan)

  
  
  

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• Where can I find my customer number?

  Your Nespresso customer number is created after your first order on www.nespresso.com, via our mobile app, in one of our Boutiques, through our Customer Service, or when you create an account.

   

  You can find your customer number on all your invoices.

   

  You can also easily locate it in your online account:

  - Go to www.nespresso.com and log in
  - Click on your name at the top of the page
  - Then select “My personal details”

   

  We recommend always mentioning your customer number when contacting us, as this helps us assist you more quickly.

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Boutique

• Where can I find my nearest Nespresso Boutique?

  You can find all our points of sale through our online Store Locator. Click here to find the nearest point of sale. 

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• Why can’t I buy the capsules in an ordinary shop?

  In order to be able to guarantee the best-in-class service and quality, Nespresso has chosen to manage the sales of the capsules in-house.

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Product Issue

• I have received damaged/broken products. What should I do?

  We are sorry to hear that you have received damaged/broken products from us. We kindly request you to contact us by phone to find a solution.
  
  We recommend keeping the packaging from the concerned product(s) close to you. The lot codes on the packaging will allow us to locate the specific production batch if necessary.

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Machine Support

• How to descale my coffee machine?

  How to descale your coffee machine depends on the machine type.

   

  1. Go to the Machine support section at https://www.nespresso.com/be/en/machine-assistance#!/

   

  
  2. Then select your machine type or enter the name of your machine in the 'Enter machine name or serial number' field.

   

  
  3. You will be redirected to a page where you will find both step-by-step descaling instructions, or a video explaining the process.

   

  

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• There is water in drip tray of my machine. How is this possible?

  There will always be some water in the drip tray of your machine after you have just made a coffee. Any left behind water in the extraction system of your machine will end up in there.
  
  If you suspect that there is an abnormal amount of water in the drip tray, click here. Select the model of your machine, here you will find various instructions, video’s as well as user manuals.

  From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.

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• My machine gives an indication through the lights. What can this mean?

  An indication through the lights can have different meanings and depends on the type of machine you have. For more information on how to solve this click here. Select the model of your machine, here you will find various instructions, video’s as well as user manuals.

  From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.

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• There is no coffee flow from my machine. What can I do?

  We are sorry that you are unable to enjoy your favorite coffee moment. For a first diagnosis of the problem we advise you to click here. Select the model of your machine, here you will find various instructions, videos as well as user manuals.

  From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.

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• What can I do if my machine does not turn on anymore?

  We are sorry that your machine does not turn on anymore. Click here to find all the instructions and options for your machine. Select the model of your machine, here you will find various instructions, videos as well as user manuals.

  From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.

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• I seem to experience a technical issue with my machine. What can I do?

  All information regarding your machine can be found here. Select the model of your machine, here you will find various instructions, videos as well as user manuals.

  From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.

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• How can I maintain my machine?

  All relevant information regarding the maintenance of your machine can be found here. Click here to find all the instructions and options for your machine. Select the model of your machine, here you will find various instructions, videos as well as user manuals.

  From 8am to 9pm, you can count on maintenance tips from our Coffee Specialists via the toll free number 0800 162 64.

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• Where can I find the user manual of my machine?

  The original user manual of your machine is included in the box. For a digital version you can click here. Select the model of your machine, here you will find various instructions, video’s as well as user manuals.

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• Which milk solutions does Nespresso offer?

  Nespresso offers 2 different types of milkfoamers with which you can prepare the most delicious milk recipes. Click here for more information.
  
  Next to our Aeroccino’s we also have the Barista machine with which you can prepare hot chocolate, amongst 20 other recipes. More information regarding the innovative machine? Simply click here.
  
  We also offer a wide range of machines with a built-in milk foaming function. Click here for more information. 

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• My machine switches of automatically after a while. Is this normal?

  All our machines have an energy saving mode which means that the machine switches of automatically after 9 minutes of inactivity. This way no energy is wasted. 

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• Can I modify the coffee volume of my machine?

  For certain of our machines it is possible to modify the coffee volume that you will get in your cup. Click here for the instructions and the possibilities for your machine. Select the model of your machine, here you will find various instructions, videos as well as user manuals.

  From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.

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• My machine is no longer under warranty. Can I still have it repaired?

  Depending on the type of machine, we offer a flat fee for the repair of it. This flat fee includes (amongst others), scheduled pick-up, complete checkup of your machine, replacements of all defective parts, 1 descaling, scheduled return and an extra 6 month warranty period after the repair.
  
  If you do not want your machine repaired, we offer our loyal customers an attractive discount when purchasing a machine.

  From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.

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• How long is the warranty on my Nespresso machine?

  With your proof of purchase you can benefit of 2 years warranty on your Nespresso machine, Aeroccino and Barista.

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• I find coffee grounds in my cup. Is this normal?

  One should use a small cup of 40 ml for our Espresso varieties and la lager cup of 110 ml for the lungo ones. Running more water through a capsule than it’s advised can result in grounds in the cup.

  Purging or descaling your machine can be of help you in some cases. See user manual for further instructions.

  Should you need more assistance, you are more than welcome to contact us on our free phone number 0800 162 64.

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• How often should I descale my Nespresso machine?

  In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least 3 times a year. The harder the water in the area where you live is, the more often you need to descale your Nespresso machine.

  From 8am to 9pm, you can count on direct descaling assistance from our Coffee Specialists via the toll free number 0800 162 64.

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Brand & Promotions

• How can I submit a sponsorship request?

  If you would like to enter into collaboration with Nespresso, you can send your request to ContactBE@nespresso.com.
  
  You are advised to provide all the information concerning the project straight away:
  - The date and duration of the event;
  - The type of request: does it involve sponsorship of products or participation as a partner?
  - The type of event: e.g. gastronomy, sport, design, fashion, lifestyle etc;
  - Your contact details: your name, email address and telephone number;
  - A summary of the event: the expected number of participants, the target audience etc.
  
  If we are interested, you will be contacted within two weeks.

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• Does Nespresso offer organic coffee?

  At the moment, Nespresso does not have organic coffee in its range. However, we do supply coffee that comes from our AAA Sustainable Quality™ Programme.

  The AAA Sustainable Quality™ Programme is based on the following cornerstones: Quality (AA) and Sustainability (A) on economic, social and ecological levels.

  We follow this programme rather than any other “organic” programmes as we believe that other dimensions of coffee production (e.g. economic and social aspects) are just as important for coffee growers, their communities and the further development of their plantations.

  The AAA Programme follows the “Tool for the Assessment of Sustainable Quality” (TASQ™). TASQ™ categorises and assesses each plantation to determine how the quality of coffee beans and the social-economic wellbeing of the coffee growers can be improved.

  At the end of 2010, over 60% of coffee used by Nespresso came from around 40,000 coffee growers which form part of this AAA Programme.

  In the context of Ecolaboration™, Nespresso has set itself the following goals which must be achieved by 2013:

  • To source 80% of its coffee from the Nespresso AAA Program
  • To triple its capacity to recycle used capsules to 75%
  • To reduce the carbon footprint of a cup of Nespresso by 20%

  For further information concerning our initiatives, please go to www.nespresso.com/positive.

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• Does Nespresso offer Fair Trade coffee?

  The Nespresso AAA Program differs from Fair Trade in that it seeks to find a long term balance between highest quality - which is the primary basis for the selection of our coffees - and social, environmental and economic criteria.

  Although Fair Trade is an important initiative for some farming communities, after reviewing the needs of Nespresso we decided that we required a program tailor-made to fit our focus on quality. This program has been developed in close collaboration with the leading non-governmental organization, Rainforest Alliance.  AAA farm assessments are independently verified by Rainforest Alliance.
  
  Nespresso has been committed to ensuring that the communities of coffee farmers that produce the highest quality coffees for us benefit from the excellence of their crop.  The aim of the AAA Program is to improve quality and sustainability practices on the farms and in the regions where the highest quality coffees are cultivated.
  
  The AAA premium that Nespresso pays participating farmers is roughly 30-40% above the standard market price for coffee and 10-15% above coffees of similar quality.  The program is about more than paying a premium; it is about building a long term relationship with coffee farmers. 

  More information can be found at www.nespresso.com/ecolaboration.

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Shops

Phishing

• I have received an email in which my credit card details are requested. Is that possible?

  No, we will never ask you to share your credit card details with us in writing.

   

  We encourage people who want to report scams to do so at the following e-mail address: suspicious@safeonweb.be. More information on phishing can be found on the website https://safeonweb.be/en.

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• I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?

  Nespresso emails are always sent from the following accounts, respectively for Belgium and Luxembourg:

  no-reply@beemailing.nespresso.com
  no-reply@luemailing.nespresso.com
  email@nespresso.complete-order.com
  noreply-invoice@be.nespresso.com
  identification@nespresso.com

   

  First, always check the sender of the email. Don't hesitate to contact us in case of queries or doubts.

  We encourage people who want to report scams to do so at the following e-mail address: suspicious@safeonweb.be. More information on phishing can be found on the website https://safeonweb.be/en.

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• I have received an email from bpost asking me to pay additional delivery costs. Is this possible?

  No. All delivery costs are paid by you when you pay for your order. bpost will never ask you to pay additional costs for a parcel within the European Union.

  We advise people who want to report fraudulent practices to do so via the following e-mail address: suspicious@safeonweb.be. You can find more information about phishing on the website https://safeonweb.be/en

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